TERMS & CONDITIONS
Thank you for choosing MELISSA PRINT STUDIO. Please read the below carefully and by enlisting our services or purchasing our print designs you are agreeing to the below.
The following are the standard terms of engagement of MELISSA PRINT STUDIO. Except where agreed in writing, these terms apply to all services undertaken by MELISSA PRINT STUDIO and its agents.
These terms prevail where any inconsistency exists between these terms and other documentation.
Quotes for Services are valid for thirty (30) days, unless otherwise stated. We reserve the right to amend our pricing after that time.
All prices given in any Quote are in Australian Dollars.
A non-refundable 25% deposit is required prior to delivery of any Services. You agree that we are not obliged to commence work unless and until we receive payment of such deposit.
The balance of our fees must be paid on approval of final artwork concepts. You agree to reimburse us any additional expenses that are outsourced during the project, including but not limited to; fonts, stock imagery or fabric printing companies used, which will be included in the final invoice.
Any request to provide Services ahead of the schedule set out in our proposal must be submitted to us in writing as soon as possible. We may accept or decline the amendment or propose an alternative solution, subject to such terms as we deem reasonable. If we agree to revise the schedule, you will be liable to pay a rush fee equal to 30% of the total project fee, which will be included in the final invoice.
You can pay for our Services using the payment methods set out in our invoice. Payment is preferred to be made by electronic funds transfer into our nominated account. You will be liable for any applicable merchant or transaction fees, in addition to the fees for the Services.
This agreement also incorporates the terms of any invoice we issue to you.
PAYMENT TERMS: All new projects require a 25% deposit before commencing work. Invoices will be sent at the end of the project and full payment is required prior to the final files being released to you.
LATE FEES: A late fee will be applied for any invoices not paid within the 30 day payment period. This late fee will be added after one reminder to the client and is equal to 5% of the owed amount per month that the invoice remains overdue.
If an amount remains unpaid for 60 days, we may refer the invoice(s) to a debt collection agency or lawyer for further action. You will be responsible to pay all costs incurred by us in collecting payment of outstanding amounts, including debt collection and legal fees (whether by reimbursement or otherwise), as a liquidated debt. Debt collection and legal fees expressly include any fees, disbursements or commission charged or chargeable by a debt collection agency and all charges reasonably claimed by a lawyer on an indemnity basis.
REFUNDS: Due to the nature of MELISSA PRINT STUDIO we do not offer refunds on any of our products or services.
CANCELLATION: Termination or suspension of this contract must be done in writing allowing 30 days notice. MELISSA PRINT STUDIO reserves the right to recover any losses, damages or expenses incurred prior to termination or as a result of termination.
INTELLECTUAL PROPERTY: Upon completion of the work and final payment received, all of the artwork and development files will belong to you, as the client. I am not required to keep these files so you will need to keep them safe as I will delete them after 30 days post completion.
I, as the designer, retain the right to use photos of the finished product or parts of the final design for the
purpose of illustration mock ups. These can be used for the marketing of MELISSA PRINT STUDIO including social media posts, digital and press publications and educational purposes.
DIGITAL PRINT SALES: Our products are currently delivered by internet download only. You order will be processed after payment has been approved. Orders are typically processed within one (1) hour, but could take as long as twenty four (24) hours to complete. Once your order has been processed we will send you a confirmation email using the email address as provided on our order form.